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Copyright and Illegal Content

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Pages here are written by users, and anyone can add any company. That means material occasionally appears that should not be here: a logo used without permission, a description copied from somewhere else, a screenshot of a private screen, something defamatory or outright illegal.

This page is how you get it taken down. You do not need an account, you do not need a lawyer, and there is no fee.

The fast route

For most problems, write to [email protected] with the address of the page and one line about what is wrong. If you are the company the page is about, the Claim Your Page route is faster still: we remove your logo, your screenshots or the whole page on request from an address at your domain, without argument.

The formal routes below exist because some situations need them, and because the law gives you specific rights.

If material here infringes a copyright you own or represent, send a notice to the address below. To be effective, a copyright notice has to contain all of the following. This list is what United States law requires under section 512(c)(3) of the Digital Millennium Copyright Act, and it is a sensible checklist anywhere.

  1. A physical or electronic signature of the copyright owner, or of a person authorised to act for them.
  2. Identification of the copyrighted work you say has been infringed. If several works on the same page are involved, a representative list is enough.
  3. Identification of the material you want removed, with enough detail for us to find it. A full page address plus a description of the specific image or paragraph is ideal.
  4. Your contact details: name, postal address, telephone number and email address.
  5. A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law.
  6. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the owner or authorised to act on the owner’s behalf.

Where to send it. [email protected], subject line “Copyright notice”. Postal address for formal notices: Nazarov Ruslan Dmytrovych, Odesa, Ukraine, full address supplied on request.

What we do. We look at it the same working day where we can, and within two working days at the latest. If the notice is complete and the claim is not obviously wrong, we remove or disable the material first and discuss afterwards. We then tell the person who submitted it what was removed, why, and that they may respond.

Counter notice

If your material was removed and you believe that was a mistake or a misidentification, send a counter notice to the same address containing:

  1. Your signature.
  2. Identification of the material that was removed and where it appeared.
  3. A statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification.
  4. Your name, address and telephone number, and a statement that you accept the jurisdiction of the appropriate court and will accept service from the person who sent the original notice.

We pass the counter notice to the person who complained. If they do not tell us within ten to fourteen working days that they have gone to court, we may put the material back.

Reporting anything else that is illegal

Copyright is not the only reason material has to go. Anyone, anywhere, can tell us that something here is illegal: defamatory statements, trademark abuse, personal data that should not be public, misleading commercial claims, malware, anything.

Send it to [email protected] with:

  • The exact address of the page, and which part of it you mean.
  • An explanation of why you believe it is illegal.
  • Your name and email address, unless the report concerns material where naming yourself would put you at risk.
  • A statement that you believe the information in the report is accurate and complete, made in good faith.

This mechanism, and the elements above, follow what Article 16 of the European Union’s Digital Services Act requires of a hosting service. You may use it wherever you live.

What we do with it. We confirm receipt, decide without undue delay, and tell you the outcome and the reasons for it. If we take something down, the person who submitted it gets a statement of what was removed, on what ground, and how to disagree. Either side can ask a person to look again by replying to that message.

Repeat infringers

An account that repeatedly submits infringing material is closed. We keep a record of notices we act on so that repetition is visible, and we do not require a court order before closing an account that keeps doing it.

Bad faith notices

A takedown notice is not a way to remove a fair review, an accurate price or an unflattering fact. If a notice is knowingly false or sent to silence legitimate criticism, we refuse it, and in several jurisdictions the sender can be liable for the damage they cause. We keep the correspondence.

Where we stand

We host material written by other people and we do not select or monitor it in advance. When we are told about something unlawful, we act on it promptly. That is the basis on which hosting services operate under section 512 of the Digital Millennium Copyright Act in the United States and Articles 6 and 16 of the Digital Services Act in the European Union.

Nothing on this page is legal advice, and none of it takes away rights you have under your own law.